Procedure in case of service
Easy, reliable, transparent!Your Einhell device or Power X-Change battery, which you have registered via our warranty extension, is moody and causes problems? With our service you can send in your product comfortably and we take care of the further processing.
How it works - your tasks
Check if your Einhell product is still within the warranty period, to do so, check the purchase date on the sales invoice, remember that the warranty period is 2 years from the date of purchase and/or if you registered for the 2+1 warranty extension.
1. If your product was purchased from EPA, you must go directly to the authorized service center, along with a copy of the invoice.
Name: Centro Técnico Ruiz
Address: Km. 13.5 Carretera al Salvador, Centro Comercial Puerta Parada Local #2, Puerta Parada, Santa Catarina Pinula, Guatemala.
Telephone: +502 4410 6810
2. If you are not located in the same city as the service center, send an email to [email protected] requesting the collection of your product, for this you must send the following information:
- Attach the copy of the sales invoice
- Attach the extended warranty certificate if you have it.
- Send the complete data of, name, address, telephone, city, province.
- Send a photo of the nameplate of the equipment.
- Specify the pick-up time
Further processing - our performance
As soon as your delivery reaches us, a technical inspection will decide whether your device or battery will be repaired or replaced by an equivalent product. Our staff will process your service case as quickly as possible, so that you will soon be able to carry out projects again with your Einhell product.
Do you have questions?
For any question on your Einhell products or technical difficulties, please contact the service hotline.